1. Purpose of the contract
The present General Conditions of Service govern the online ordering of prepared meals for on-site consumption, takeaway, or delivery from the Snack d'Or website.
2. Ordering Process
The contract is formed at the moment of order confirmation. The customer can review their cart before validating it.
3. Prices
All prices are expressed in EUR, VAT included. Snack d'Or reserves the right to modify prices for future orders. In case of obvious price error, the order may be canceled, and the customer will be informed.
4. Order Cancellation/Modification
Modifications and cancellations can be made by the customer before order confirmation. After confirmation, the customer can no longer cancel or modify their order, except in the case of stock shortages or exceptional closure by the restaurant, in which case a refund will be issued.
5. Right of Withdrawal
In accordance with Belgian legislation, the right of withdrawal of 14 days does not apply to orders for prepared/perishable food, whether for pickup or delivery. Customers should not assume they can return a meal.
6. Ordering as a Guest or Registered Account
Customers are responsible for the accuracy of the information provided. For registered accounts, customers are also responsible for the confidentiality of their login credentials.
7. Minimum Age
To place an order or create an account, the customer must be at least 18 years old.
8. Cashback / Credit Wallet Program
Snack d'Or offers a cashback program where customers earn store credits on their orders. These credits do not constitute a full method of payment, are not redeemable for cash, and the restaurant may adjust the rates in the future.
9. Intellectual Property
The text, photos, and branding of the site are the property of CentraMir and cannot be reused without permission.
10. Limitation of Liability
The customer is responsible for informing the restaurant of any allergies/intolerances before ordering. Snack d'Or is not responsible for indirect damages. In case of force majeure, Snack d'Or's liability is limited.
11. Complaints and Dispute Resolution
The customer must first contact Snack d'Or's customer service in case of a complaint. If the complaint cannot be resolved, the customer can contact the "Consumer Mediation Service" (mediationconsommateur.be).
12. Applicable Law and Competent Courts
The present conditions are governed by Belgian law. The courts of the district where the restaurant is located are competent.
13. Changes to the Terms
These Terms may be altered. The date of the last update is indicated at the top of this page, and significant changes are notified to visitors via a banner on the site.
14. Language of the Contract
If translations exist, the French version prevails in case of discrepancies.
Delivery
The delivery service is offered by Snack d'Or. The details are as follows:
1. Delivery Area
Deliveries are made within the area served by the restaurant.
2. Delivery Fees
Delivery fees are fixed and will be clearly indicated at the time of ordering.
3. Delivery Times
The estimated preparation and delivery times are estimates and do not constitute a firm contractual deadline.
4. Delivery Execution
Delivery is carried out by the staff of Snack d'Or.
5. Transfer of Risk
The goods remain the responsibility of the seller until the consumer (or a person at the delivery address) receives them.
6. Delivery Failure
In case of delivery failure (customer unreachable or absent), the order may be canceled or a new delivery attempt will be made.
7. Force Majeure
Snack d'Or is not responsible for delivery delays due to force majeure events such as traffic, weather conditions, or accidents.